The AIR PASSENGERS ASSOCIATION OF INDIA is India’s only national, non-profit organization totally dedicated to the welfare of the air passenger. Over the years, the Association has also been playing a very important role in the development of the aviation industry.

The Air Passengers Association of India (APAI) was established in 1990 and has its headquarters at Chennai. A National Executive Committee supervises the operations. The Association has regional offices at Mumbai, Delhi and Nagpur as well as an Area Office at Madurai. More regional and area offices are envisaged.

APAI creates awareness about the rights of air passengers and encourages them to address their grievances to the concerned authorities. It also takes up the case of aggrieved passengers and tries to ensure that justice is meted out.

With the boom in the aviation industry, APAI wishes that more and more people fly and is committed to ensure that air passengers get the best in terms of safety and comfort. APAI has a very impressive member database and any individual or organisation is welcome to become a member for a small one-time fee.